Loyalty

How A Strong Omnichannel Can Boost Loyalty

1200 798 Zaza Siviley

Most would agree that seamless shopping experience across all channels is ideal. With omnichannel being the new industry order in retail world, brands are actively moving towards the adoption of the multi-faceted approach to get closer to the customer and…

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Online Retailers: Secure A Second Sale

2980 1490 Zaza Siviley

You might be wondering why it is important to secure a second order with a new customer right after their first buy. Well, 69% of a customer’s first year expenditure comes within their first 30 days as a customer. So, it is crucial to…

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Why Post-Purchase Experience Matters

3500 2338 Zaza Siviley

Let me open up with one of my favorite quotes of Jim Rohn that always keeps me centered at work, – “One customer taken care of could be more valuable than 10,000 $ worth of advertising.” Now that we have…

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