Titan Distributors

Boosting customer experience & developing loyalty

Machinery, Retail

Collierville, Tennessee

Titan Distributors offer fitness and various outdoor equipment products to businesses and to consumers

Titan Distributors is an online retailer founded 12 years ago in a garage, with a clear business vision to provide quality products at an affordable price. Since 2005 the company has expanded to distribute over 1000 different fitness and outdoor equipment products across US & Canada.

Growing with Packpin

As the company grew it became clear that sending customers to a third-party carrier site & providing easy-to-understand shipment status information at the same time, was impossible. “Our biggest challenge was providing our customers with directions to navigate through a carrier’s website and get tracking,” says Tim Blalock, IT manager at Titan Distributors.

As the company grew it became clear that sending customers to a third-party carrier site & providing easy-to-understand shipment status information at the same time, was impossible. “Our biggest challenge was providing our customers with directions to navigate through a carrier’s website and get tracking,” says Tim Blalock, IT manager at Titan Distributors.

41% CTR

Customers are clicking back to the site

Over 230% ROI

On Packpin

Tapping into the experience gap

Company is committed to providing smooth customer experiences to their customers and having Packpin to leverage the opportunity and serve to their customer needs is important. “From the beginning Packpin have been willing to cater to our needs – from troubleshooting to adding additional carriers, and conveniently populating the information on our website for our customers to view without hassle.” says Tim, “We appreciate the willingness to be there for us to grow, learn and guide.”

“We appreciate the willingness to be there for us to grow, learn and guide.”

After the implementation of Packpin tracking, the company saw the boost in the overall customer experience and increased ROI by not losing the momentum with customers post-purchase. Engaging them with the brand after the “buy” button gave them an edge with building customer loyalty. “[Packpin] definitely heightened customer experience and increased ROI by keeping the customers on our website to retrieve all information instead of redirecting them to a freight carrier.” added Tim Blalock, IT manager.

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