Frequently Asked Questions

Am I committing to anything?

None of the subscription plans at Packpin are binding you to a specific time frame. All subscription plans can be cancelled at any time.


What payment methods do you support?

We are accepting Visa, MasterCard and American Express.


I am just barely over 1000 trackings a month, and nowhere close to the 10000. Is there a prorated monthly rate for say 2000 a month?

None of the plans are prorated. However, we do offer custom tracking quota with discounted prices to meet individual needs. Get in touch for details.


I’m looking for a custom integration on Demandware. Is that possible?

Yes, we do custom integrations based on your specifications and budget. Please contact for a quote.


What languages do you support?

At the moment we support German, Dutch, Portuguese, English, Spanish and Lithuanian languages. More coming soon.


Do you give any reports or statistics?

Yes! You can view statistics on your Admin Panel of Packpin or if you use our Magento extension you can also view stats admin dashboard, under Packpin stats.


Where are notification emails sent from?

Email notifications are sent from Packpin, but your customers will see your design and your email address so it looks like it was sent from you (A.K.A everything is white labeled for you to customize per your needs).


Which carriers do you support?

At the moment we have over 300 carriers integrated in our system and constantly adding more.


What e-commerce platforms do you support?

At the moment we support Magento, Woocommerce, and Shopify platforms. We’re working hard to release all major e-commerce platforms. Ping us an email at support@packpin.com and we’ll let you know when it’s available on your platform.


Can I customize notification emails?

Definitely! You can edit email templates on your platform or on Packpin admin panel if you are not using any specific platform but still want to use status notification emails.